Client Case Study
Pest Share × Roofstock | Mynd
How Roofstock | Mynd Improved Pest Resolution Times and Reduced Operational Burden
A phased implementation across 8,800 single-family homes that reduced work order burden, improved resolution speed, and set the stage for full platform integration.
Work order completion time reduced on average
3 Days
Single-family homes enrolled
8,800+
Estimated year 1 impact
$1.26M
Company Snapshot
Roofstock | Mynd
9,000+ units across multiple U.S. markets
Single-family homes
Operational efficiency & resident satisfaction
Faster resolution, reduced work order burden, stronger resident experience
The Problem We Solve
Pest Control Was a Hidden Operational Drain
Before Pest Share, pest control requests created operational noise across the portfolio. Even when pest issues were clearly defined as resident responsibility in the lease, residents would still submit work orders — forcing operations teams to review, cancel, and redirect requests.
"It's defined in their lease — that doesn't mean they read it. Oftentimes, residents just submit and see what sticks. We still have to service those requests, even if it's just to inform them it's their responsibility."
Justin Dennis, Operations — Roofstock | Mynd
Average pest service call costs $223 — with no guarantee of resolution
No clarity at move-in about coverage and responsibilities — leading to repeated resident disputes
No automation, no tracking, no integration — just phone calls and guesswork"
The Rollout
A Phased, Flexible Implementation
Roofstock | Mynd implemented Pest Share through their resident benefit program using a deliberate, phased approach — minimizing disruption while maximizing portfolio coverage.
New Leases Only
> September 2023
Launched on all new leases, establishing pest coverage from day one of each new tenancy.
Renewals Added
> February 2024
Extended to renewing residents, significantly expanding coverage to the broader existing portfolio.
Portfolio-Wide
> Live Now
Active across nearly all properties. Some markets excluded due to local regulations.
Custom onboarding support. Pest Share co-developed a customized action workflow purpose-built for Roofstock | Mynd's operational process — a net-new build that has since evolved into the fully interactive Action Center used across the platform.
Results & Impact
Key Operational Wins in Year OneKey operational wins visible within the first year of go-live.
Operational Noise Reduction
Operational Noise Reduction Many pest requests previously required internal review simply to inform residents the issue was their responsibility. Now those requests are resolved directly through the resident benefit — eliminating unnecessary internal handling.
Improved Resolution Speed
Improved Resolution Speed Average pest work order completion time improved by approximately 3 days, with a 2-day improvement in median completion time — directly reducing vacancy days and strengthening occupancy metrics.
Move-In Clarity
Move-In Clarity Clear coverage communication at the start of each lease reduces disputes over responsibility — fewer escalations, fewer surprises for residents and owners alike.
Before Pest Share
- Pest requests entering internal work order queue
- Ops teams reviewing, canceling & redirecting requests
- Educating residents on lease responsibility
- Email-heavy coordination with vendors
- Residents use the benefit directly — no queue entry
- Issues resolved without staff intervention
- Coverage clarity built into the resident onboarding experience
- Digital requests, faster resolution, fewer disputes
Estimated Year 1 Impact
The Numbers Speak for Themselves
Based on Pest Share’s ROI calculator and industry benchmarks across 8,800 doors. Actual results may vary by portfolio.
Fewer work orders to process, lower turnover costs, and reduced pest-related property repair spend
From improved occupancy rates, fewer pest-driven vacancy days, and ancillary revenue per door
Combined impact across cost savings and revenue recovery — based on Year 1 projections
"Pest Share handling requests that I don't have to touch is pretty sweet. It's a benefit for the residents — they've got a positive outlook on it. Looking forward to seeing where this goes."
Justin Dennis, Operations — Roofstock | Mynd
Partnership Experience
Responsive, Flexible, and Built to Iterate
Beyond the platform itself, Roofstock | Mynd highlighted the responsiveness and flexibility of the Pest Share team as a key part of the experience.
"Pest Share handling requests that I don't have to touch is pretty sweet. It's a benefit for the residents — they've got a positive outlook on it. Looking forward to seeing where this goes."
Justin Dennis, Operations — Roofstock | Mynd
"We get to play a role in influencing some of what Pest Share builds. That's a benefit for sure."
Michelle Callham — Roofstock | Mynd
What's Next
The Road Ahead: PestBridge API Integration
The partnership is now moving toward deeper platform integration. Roofstock | Mynd and Pest Share are working on PestBridge — an API framework for direct connection with property management platforms.
- Real-time data sync — submissions, vendor assignments, and updates flowing directly into the PM portal
- In-platform resident submission — residents file pest claims without leaving the native app
- Bi-directional work order management — full visibility into who, what, when, and where for every pest event
- Turn coverage improvements — pest benefit extending properly through end-of-month on move-outs
Want results like these?
Turn Pest Control Into a Competitive Advantage
Pest Share helps enterprise property managers reduce operational burden, boost resident satisfaction, and unlock new NOI — all from one platform.
